Peloton is one of the leading fitness brands in the world. It offers a variety of services, including a subscription-based fitness platform that can be accessed through the Peloton app. The app provides access to thousands of live and on-demand classes, as well as personalized coaching, personalized metrics, and more.
If you’re no longer using the Peloton app, or if you’ve decided to end your subscription, you may be wondering how to cancel your Peloton subscription. In this article, we’ll explain how to cancel your Peloton subscription online, as well as how to contact Peloton customer service if you need help.
How to Cancel Peloton Subscription Online
Cancelling your Peloton subscription online is easy, and can be done in just a few steps. Here’s how:
Step 1: Log in to your Peloton Account
The first step is to log in to your Peloton account. You can do this by visiting the Peloton website and entering your username and password.
Step 2: Go to the Subscription Page
Once you’re logged in, you’ll need to navigate to the subscription page. This can be found in the “My Profile” section of the website. On the subscription page, you’ll be able to view your current subscription plan and any other plans you may have.
Step 3: Cancel Your Subscription
Once you’re on the subscription page, you’ll be able to cancel your subscription. To do this, click the “Cancel Subscription” button. You’ll be asked to confirm your cancellation, and once you do, your subscription will be cancelled.
Frequently Asked Questions
How do I cancel my Peloton subscription?
To cancel your Peloton subscription, log in to your Peloton account, navigate to the subscription page, and click the “Cancel Subscription” button.
Can I pause my Peloton subscription?
Yes, you can pause your Peloton subscription. To do this, log in to your account, navigate to the subscription page, and select the “Pause Subscription” option.
How much does Peloton cost per month?
Peloton costs $39.99 per month for an annual subscription, or $49.99 per month for a monthly subscription.
Can I get a refund if I cancel my Peloton subscription?
No, you cannot get a refund if you cancel your Peloton subscription. However, if you cancel within the first 30 days of your subscription, you may be eligible for a partial refund.
Can I transfer my Peloton subscription to someone else?
No, you cannot transfer your Peloton subscription to someone else. Your subscription is non-transferable.
Can I cancel my Peloton subscription by phone?
Yes, you can cancel your Peloton subscription by phone. To do this, call 1-844-4PELOTON (1-844-473-5686) and follow the prompts.
Does Peloton offer a free trial?
Yes, Peloton offers a 30-day free trial for new users. During this time, you can access the full range of Peloton services without being charged.
Can I downgrade my Peloton subscription?
Yes, you can downgrade your Peloton subscription. To do this, log in to your account, navigate to the subscription page, and select the “Downgrade Subscription” option.
Can I upgrade my Peloton subscription?
Yes, you can upgrade your Peloton subscription. To do this, log in to your account, navigate to the subscription page, and select the “Upgrade Subscription” option.
How do I contact Peloton customer service?
To contact Peloton customer service, visit the company’s website and click the “Contact Us” link. Alternatively, you can call 1-844-4PELOTON (1-844-473-5686).
What happens if I don't cancel my Peloton subscription?
If you don’t cancel your Peloton subscription, you will continue to be billed for the service until you cancel. You can cancel your subscription at any time.
What is the Peloton cancellation policy?
Peloton’s cancellation policy states that you can cancel your subscription at any time. If you cancel within the first 30 days of your subscription, you may be eligible for a partial refund.
Do I need to return my Peloton after cancelling my subscription?
No, you don’t need to return your Peloton after cancelling your subscription. However, if you cancel within the first 30 days of your subscription, you may be required to return the Peloton in order to receive a refund.